Player Details
How to view a player's details page?
Viewing a player’s details page will allow you to check on his or her account, history, activities, and more.
player-overview
In this guide, you will learn how to access a player’s details page.
How to access a player's details page
Inside the back office, there are two ways to access a player’s details page:
From the “View Players” page
From the “Modify Player” page
You could access a player's details page from the “Modify Player” page only if you know the specific player ID number.
Related: How to modify player account details?
If not, the “View Players” page lists out all the players along with some of their information
Related: How to view all the players in the system?
On the table, the emails, first names, and last names of all the players are hyperlinks.
Clicking on either the email or name will bring you to that player's details page.
hyperlinks-view-players
Immediately, you will see four blue cards that tell you how many players there are in total, and how many new players there are during the day, week, and month.
cards-player-details
Note: The data here are real-time and are updated as soon as a new player registers.
Player Overview
The first section you will see on a player’s details page is the overview section.
player-overview-details
Here are the information you would find here:
Player total uploads: This shows the documents that the player has uploaded as proof of his or her identity.
Lifetime Return to Player (RTP): A nice visual that shows, in percentage, the lifetime return to the player. This could be filtered to show the total, cash, or bonus returns.
Basic account details: This part lists the player’s basic information such as player ID and name.
Calendar: There’s also a monthly calendar that marks the date of player logins, withdraws, deposits, free spins, requested support, and cool off period.
Total wager vs total wins: This is a line graph that shows the total wager, total wins, and login of the player. This could also be filtered according to year, month, or week.
Account status: Whether the player is active, pending, frozen, or closed.
Cash balance: This shows the remaining balance the player has, in his currency.
Email: Shows the player’s email address.
Loyalty tier: Shows the player’s loyalty level.
Bonus balance: The remaining bonus balance of the player, in his currency.
Contact player: An option to contact the player either through email or notification.
Note: Since this is an overview section, you would see similar information on the following sections.
Related:
Player Account
The account section is divided into three parts.
The first part contains information about the player such as player ID, name, email address, phone number, language, address, and more.
player-detail-account
Note: You could actually edit the information listed here except for eight things — the player ID, affiliate ID, agent ID, currency, last login, last deposit, registration date, and registration IP.
The second part contains the different account actions that the admin can apply to that account.
player-account-action
All the actions here are independent from one another. Activating one will not affect the others.
To activate an action, all you have to do is click on its “Apply” button.
Note: Take caution when deleting a player account as doing so is an irreversible action.
Related: How to delete a player from the system?
There are also checkboxes on the bottom part. These are options that the player chose when he registered.
The last part is an extension of some account actions that you can do on the player’s account.
player-account-action-extend
If you have made any changes, don’t forget to click on the “Save” button.
Player History
This section is has four parts:
Gaming history
Deposit history
Withdrawal history
Fortune history
player-history-sections
The “Gaming History” shows the player’s performance in his or her previous games.
To help you sift through the information, there are also filters you can use like game name, start date, end date, and others.
gaming-history
This is a more detailed gaming history than the one that’s shown to the player on the front end.
front-end-gaming-history
The “Deposit History” will show you the record number, amount, method, and time of the player’s deposit.
deposit-history
The “Withdrawal History” is similar to the deposit history, but with additional information like status and recipient.
withdrawal-history
The front end only shows the player’s transaction history for both deposit and withdrawal.
front-end-transaction-history
The “Fortune History” shows the remaining fortune the player has, the resulting bonus of the fortune, and other related information.
fortune-history
The player also sees the same fortunes history on the front end.
front-end-fortune
Activities
The activities section is also divided into two parts:
Account Activity
Bonus Activity
player-activities-parts
The “Account Activity” lists out all the previous activities of the player including the IP address, device, and browser the player was using.
account-activity
The player could also see his own account activity on the front end.
front-end-account-activity
The “Bonus Activity” shows the recent bonus activities of the player along with the bonus type, campaign, amount, date, and status.
bonus-activity
Player Statistics
In this section, you will see a nice summary of the player’s statistics such as the player’s total game, total logins, and total deposits.
player-statistics
There is a large line graph below the statistics that shows a comparison of the player’s total wages, total wins, and logins per year.
statistics-line-graph
Player Responsible Gaming
On the front end, the player could set up some limitations and controls on his or her account.
front-end-responsible-gaming
The “Responsible” section on a player's details page reflects these limitations and controls the player imposed on his or her accounts, plus a few more.
player-responsible
The controls include:
Maximum cash wagers
Maximum cash loss
Maximum play time
Maximum cash deposits
Cool off period
Exclusion of player from real money wagering, receiving bonus balance, receiving free spins
Whether the player receives e-mail newsletters or not
Whether the player receives SMS text messages or not
Notes
This section is simple. Here, you could write a note about the player.
player-notes
Once you’re done, don’t forget to save your note.
Segments
This section will show you what segments the player belongs to.
Here’s an example of a player that belongs to a segment called “Australian Players”.
australian-player-segments
Naturally, if the player hasn’t been place in a segment, you will not see any segments on the list.
Related: How to add a segment?