Knowledge base

Player ID Uploads

How to manage player identity uploads?

As part of responsible gaming, players are required to submit ID documents.


You will then be able to approve, reject, or even delete the upload.


filename: player-id-uploads


In this guide, you will learn how to manage player identity uploads.

Player upload notification

The player upload notification bell will show you the number of pending uploads.


The player upload notification bell is the left-most bell (yellow bell) found on the top header bar.


upload-notification-bell

Manage player upload

To manage the player upload, you can directly click on the bell button.


Alternatively, you can also click “Players” ➡ “Player ID Uploads” on the menu bar.


player-uploads-menu


On this page, you could approve, reject, or delete the upload.


Note: If you delete the upload, the player may reupload another file. If you reject the upload, the player will not be able to upload another document and will need to contact the admin support to provide the option to reupload.


manage-player-identity-upload


Note: The player’s name is a hyperlink. Clicking it will bring you to that player’s details page.


Related: How to view a player's details page?


One thing you need to know here is that you could click on the image’s thumbnail to have a larger view of the upload.


enlarged-file-upload

Previously approved and rejected file uploads

There are submenus on this page that will allow you to view previously approved and rejected file uploads.


player-uploads-submenu


To view all previously approved file uploads, simply click “Approved”.


approved-player-uploads


To view previously rejected file uploads, click “Rejected”.


rejected-player-uploads


On the Approved view, you would see a “Reject” button while you would see an “Approve button” on the Rejected view.


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